At the end of 2017, the European GNSS Agency (GSA) launched its Galileo User Satisfaction Survey to collect information from current and potential Galileo users. The main outcomes and conclusions are now published.
The survey aimed at gathering valuable information regarding the perception and expectations about Galileo service, the specific needs by the users within different market-related segments and use & suggestions for improvement of the European GNSS Service Centre(GSC).
According to the report, 55% of all respondents said they were already using Galileo – an impressive figure coming just one year after the launch of Initial Services. Of these users, 89% said they were satisfied with Galileo’s current level of service. Furthermore, 94% would recommend Galileo to other users. In terms of suggestions for improving Galileo, respondents said they wanted to see improved availability of Galileo services and even better positioning accuracy. As to the GSC, the main suggestions coming from users included a need for a more enhanced website and an increase in range of available GSC products.
The main conclusions and outputs will feed into the European Global Navigation Satellite Systems Agency (GSA) and Galileo continuous quality improvement process, required for achieving the highest levels of use, performance, service and user support.